This course examines the role of public information in managing an all-hazards incident and provides practical training in crisis communication techniques. The course focuses on the role of public information in incident management, the information needs of the public in a crisis and the various means of effectively communicating through the news media.

Target Audience:

Personnel who may be required to interface with news media representatives during their community’s
response to an all-hazards incident or major disaster, including: key elected officials, public information officers, public health and medical personnel and emergency management officials.