This course will provide participants with tools and techniques for conducting crowd management and crowd control. Participants will engage in scenario-based activities designed to expand their ability to resolve risks related to crowd management and crowd control. The training is applicable across the United States regardless of the venue size, capacity, or type of event. Those who successfully complete this course should be able to use this training to develop or improve crowd management and crowd control programs for any sport or special event.

Topics • Crowd Management/Control Strategies • Prepared Planning vs Impromptu Planning • Characteristics Affecting Crowd Dynamics • Individual and Collective Behavior • Factors of Crowd Dynamics • Tools and Technology • Crowd Management and Crowd Control Differences

Recommended Training • AWR-167: Sport and Special Event Risk Management and Planning • IS-100: Introduction to the Incident Command System • IS-200: ICS for Single Resources and Initial Action Incidents (ICS) • IC-700: An Introduction to the National Incident Management Systems (NIMS) • IC-800: National Response Framework, An Introduction